Azure Holidays Terms & Conditions
Azure Holidays Spain strive to ensure that our clients interest is always
protected before making any booking please read and ensure you are happy with
our terms and conditions.
All bookings are subject to agreeing these terms and conditions.
Your Holiday Contract
When you make a booking as Party Leader you guarantee that you have the authority
to accept and do accept on behalf of your party these terms and conditions. You
must be at least 18 years old to make a booking with us. Your contract with
Azure Holidays is made once your booking has been confirmed. Your contract with
us will be governed by English Law and is subject to the exclusive jurisdiction
of the English Courts at all times.
Your Personal Details
Azure Holidays is not the owner of the villa booked and reserves the right to
provide personal details of the Party Leader and party members at its sole
discretion.
Paying For Your Holiday
The Booking deposit of 25% of the total holiday price must be paid to Azure Holidays before the holiday booking can be confirmed, the deposit is payable via debit / credit card at the time of booking.
The balance of the holiday is paid via Bank Transfer or Cheque and must be received at least ten weeks before the Holiday start date.
If the balance is not paid to Azure Holidays at least ten weeks before the Holiday start date, Azure Holidays reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.
If you decide to pay your final balance via credit / debit card, Azure Holidays reserves the right to levy a 4% handling charge for each payment made by these means.
Arrival and property details will not be issued until your holiday has been paid for in full.
When you pay for your holiday by credit card, Azure Holidays reserves the right
to levy a 4% handling charge for each payment made by these means when booking
more than ten weeks in advance of travel. Booking confirmation will not be
issued until your holiday has been paid for.
Late Booking
Bookings made less than ten weeks before the Holiday start date will be classed as a Late Booking, the booking deposit is paid via credit / debit card. The balance of the holiday is to be paid within 5 working days via bank transfer or cheque.
Bookings taken within 7 days of the holiday start date, require payment in full via debit / credit card, this will incur a 4% handling charge.
Confirmation
Please check your confirmation invoice, final itinerary and all other documents
you receive from us, immediately on receipt. You must contact us immediately if
any information appears to be incorrect as it may not be possible to make
changes later. We are responsible for providing the holiday we have confirmed to
you. If you cancel or alter your booking later on, you may have to pay an
amendment charge. We reserve the right to refuse your booking. If we do this we
will refund any money already paid to us.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your
travel arrangements in any way, for example your chosen departure date we will
do our utmost to make these changes but it may not always be possible. Any
request for changes to be made must be in writing from the Party Leader.
If one of your party withdraws from the holiday, someone else can take their
place providing they satisfy the conditions of the original booking, and you inform us in
writing at least 14 days before departure. The Party Leader must sign the
letter.
If You Cancel Your Holiday
To cancel the entire holiday, the Party Leader must write to us directly, by
recorded delivery at the address on your booking confirmation. Cancellation
takes effect on the date we receive your letter. If you cancel after we confirm
your booking, you must compensate us for losses, as we incur costs from the
moment you make the booking. The closer your cancellation is to the departure
date, the less likely we are to recover the costs by re-selling the holiday at
the brochure price. Our cancellation charges therefore increase as the departure
date approaches, as shown below.
If you have to cancel for a reason covered by your insurance policy, any losses
must be claimed directly from the relevant insurance company. When only some
members cancel in a group that has booked a holiday together, the charge will be
based on the price of their holiday only. Remaining passengers in theThe following cancellation charges apply:
More than 10 weeks prior to departure – deposit and insurance premium (if applicable)
70 - 28 days prior to departure 70% of the cost of your holiday
27 – 0 days prior to departure 100% of the cost of your holiday
Your Accommodation
This is reserved exclusively for the people named on the confirmation invoice and
no other persons are permitted to stay at the accommodation unless this has been
agreed with us in writing and appropriate payments made (if applicable).
Should you or any member of your party be responsible for any breakages, loss or damage
of any item of the property or additional cleaning has been necessary, a charge
will be made locally or an invoice will be sent to you on your return to the UK.
Azure Holidays reserves the right to deduct any charges from the Breakages
deposit.
Holiday insurance
Holiday insurance is the sole responsibility of each individual party member.
Azure Holidays accepts no liability for loss, damage, personal injury or the
cost of medical or other treatment.
Our liability to you
Azure Holidays is not liable for loss, damage, injury or death caused by an event
or circumstances beyond its reasonable control including, without limitation,
acts of God, governmental actions, war or national emergency, acts of terrorism,
protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs,
strikes or other labour disputes, or restraints or delays affecting carriers.
Azure Holidays will not accept liability if illness, injury or death is the
fault of the Party Leader or any party member.
Azure Holidays liability shall not in any event exceed the total holiday price.
Accuracy
All information contained within our website has been compiled from up-to date
information, which we amend as frequently as possible with any changes. However
there may be occasions when the advertised property is not as advertised, due to
modification. Such situations may be due to local circumstances, necessity for
maintenance, water shortages, unsuitable
weather conditions, fuel shortages, power cuts and other circumstances beyond
our control. If we are advised of this we will notify you as soon as possible,
but we cannot be held liable for circumstances beyond our control. It is also
important to remember that depending on the season, some restaurants, communal
pools, water sports and water parks do not operate at
all times.
Building Works
From time to time, building work and the associated noise is unavoidable. We do
not control such work and we do not receive advance notification of when such
work will commence. We will notify you as soon as we are made aware of any
building work that may affect your holiday. However we will not offer
compensation.
If You Have A Complaint
If you have cause for complaint whilst on holiday, this must be brought to the
attention of the villa management company immediately so that action can be
taken to rectify the problem. Unless there is a valid reason why you failed to
report your complaint to the villa management company, Azure Holidays will not
consider themselves to be liable for those complaints.
Should the villa management company be unable to resolve the matter, details of the complaint
must be notified to Azure Holidays in writing within 28 days of the end of your
holiday. Notification of any complaints received outside this period cannot be
considered. If you do not tell us about your complaint promptly, it may be
difficult to investigate your complaint thoroughly.
Behaviour
Azure Holidays can end your holiday if your behaviour or that of any party member
is likely in our opinion to cause distress, damage, danger to or to annoy our
other customers, employees, accommodation or anyone else. In these circumstances
Azure Holidays reserve the right to refuse to complete your holiday arrangements
and will not be liable for any refund, compensation or any other costs you have
to pay. Azure Holidays cannot accept responsibility for the behaviour of others
in your accommodation. Adults must supervise children at all times.
Swimming Pool
Children must not use the swimming pool without adult supervision.
Pets / Animals
Unless otherwise advised, pets and animals are not permitted in the
accommodation.
Access
The property owner and their representative must be permitted to enter the
property at all reasonable times upon giving 24 hours notice to inspect the
property or contents, carry out necessary repairs to the property or to take
meter readings.
Breakages Deposit
Guests are requested to pay a returnable deposit of 20% of the holiday value
unless specified differently. This deposit must be received at least two weeks
prior to departure unless instructed to pay on arrival. This will be re-paid in
full within at least 4 weeks of returning minus any deductions
Accommodation Courtesy
While you are on holiday we ask that you respect the condition of the
accommodation and ensure that standards are maintained. You are on holiday and
are not expected to clean the accommodation but you are required to remove any
stains and replace items damaged by party members