Azure Holidays Spain strive to ensure that our clients interest
is always protected before making any booking please read and
ensure you are happy with our terms and conditions.
All bookings are subject to
agreeing these terms and conditions.
When you make a booking as Party
Leader you guarantee that you have the authority to accept and do
accept on behalf of your party these terms and conditions. You must
be at least 18 years old to make a booking with us. Your contract
with Azure Holidays is made once your booking has been confirmed.
Your contract with us will be governed by English Law and is
subject to the exclusive jurisdiction of the English Courts at all
Azure Holidays is not the owner of
the villa booked and reserves the right to provide personal details
of the Party Leader and party members at its sole discretion.
The Booking deposit of 30% of the
total holiday price must be paid to Azure Holidays before the
holiday booking can be confirmed, the deposit is payable via debit
/ credit card at the time of booking.
The balance of the holiday is paid
via Bank Transfer or Cheque and must be received at least twelve
weeks before the Holiday start date.
If the balance is not paid to Azure
Holidays at least twelve weeks before the Holiday start date, Azure
Holidays reserves the right to cancel the holiday contract. In
these circumstances, the Booking deposit will not be refunded.
If you decide to pay your final
balance via credit / debit card, Azure Holidays reserves the right
to levy a 4% handling charge for each payment made by these
Arrival and property details will
not be issued until your holiday has been paid for in full.
When you pay for your holiday by
credit card, Azure Holidays reserves the right to levy a 4%
handling charge for each payment made by these means when booking
more than ten weeks in advance of travel. Booking confirmation will
not be issued until your holiday has been paid for.
Bookings made less than twelve
weeks before the Holiday start date will be classed as a Late
Booking, the booking deposit is paid via credit / debit card. The
balance of the holiday is to be paid within 5 working days via bank
transfer or cheque.
Bookings taken within 7 days of the
holiday start date, require payment in full via debit / credit
card, this will incur a 4% handling charge.
Please check your confirmation
invoice, final itinerary and all other documents you receive from
us, immediately on receipt. You must contact us immediately if any
information appears to be incorrect as it may not be possible to
make changes later. We are responsible for providing the holiday we
have confirmed to you. If you cancel or alter your booking later
on, you may have to pay an amendment charge. We reserve the right
to refuse your booking. If we do this we will refund any money
already paid to us.
If, after our confirmation invoice
has been issued, you wish to change your travel arrangements in any
way, for example your chosen departure date we will do our utmost
to make these changes but it may not always be possible. Any
request for changes to be made must be in writing from the Party
If one of your party withdraws from
the holiday, someone else can take their place providing they
satisfy the conditions of the original booking, and you inform us
in writing at least 14 days before departure. The Party Leader must
sign the letter.
To cancel the entire holiday, the
Party Leader must write to us directly, by recorded delivery at the
address on your booking confirmation. Cancellation takes effect on
the date we receive your letter. If you cancel after we confirm
your booking, you must compensate us for losses, as we incur costs
from the moment you make the booking. The closer your cancellation
is to the departure date, the less likely we are to recover the
costs by re-selling the holiday at the brochure price. Our
cancellation charges therefore increase as the departure date
approaches, as shown below.
If you have to cancel for a reason
covered by your insurance policy, any losses must be claimed
directly from the relevant insurance company. When only some
members cancel in a group that has booked a holiday together, the
charge will be based on the price of their holiday only. Remaining
passengers in theThe following cancellation charges apply:
More than 10 weeks prior to
departure - deposit and insurance premium (if applicable)
70 - 28 days prior to departure 70%
of the cost of your holiday
27 - 0 days prior to departure 100%
of the cost of your holiday
This is reserved exclusively for
the people named on the confirmation invoice and no other persons
are permitted to stay at the accommodation unless this has been
agreed with us in writing and appropriate payments made (if
Should you or any member of your
party be responsible for any breakages, loss or damage of any item
of the property or additional cleaning has been necessary, a charge
will be made locally or an invoice will be sent to you on your
return to the UK.
Azure Holidays reserves the right
to deduct any charges from the Breakages deposit.
Holiday insurance is the sole
responsibility of each individual party member. Azure Holidays
accepts no liability for loss, damage, personal injury or the cost
of medical or other treatment.
Azure Holidays is not liable for
loss, damage, injury or death caused by an event or circumstances
beyond its reasonable control including, without limitation, acts
of God, governmental actions, war or national emergency, acts of
terrorism, protests, riot, civil commotion, fire, explosion, flood,
epidemic, lock-outs, strikes or other labour disputes, or
restraints or delays affecting carriers. Azure Holidays will not
accept liability if illness, injury or death is the fault of the
Party Leader or any party member.
Azure Holidays liability shall not
in any event exceed the total holiday price.
All information contained within
our website has been compiled from up-to date information, which we
amend as frequently as possible with any changes. However there may
be occasions when the advertised property is not as advertised, due
to modification. Such situations may be due to local circumstances,
necessity for maintenance, water shortages, unsuitable weather
conditions, fuel shortages, power cuts and other circumstances
beyond our control. If we are advised of this we will notify you as
soon as possible, but we cannot be held liable for circumstances
beyond our control. It is also important to remember that depending
on the season, some restaurants, communal pools, water sports and
water parks do not operate at all times.
From time to time, building work
and the associated noise is unavoidable. We do not control such
work and we do not receive advance notification of when such work
will commence. We will notify you as soon as we are made aware of
any building work that may affect your holiday. However we will not
If you have cause for complaint
whilst on holiday, this must be brought to the attention of the
villa management company immediately so that action can be taken to
rectify the problem. Unless there is a valid reason why you failed
to report your complaint to the villa management company, Azure
Holidays will not consider themselves to be liable for those
Should the villa management company
be unable to resolve the matter, details of the complaint must be
notified to Azure Holidays in writing within 28 days of the end of
your holiday. Notification of any complaints received outside this
period cannot be considered. If you do not tell us about your
complaint promptly, it may be difficult to investigate your
Azure Holidays can end your holiday
if your behaviour or that of any party member is likely in our
opinion to cause distress, damage, danger to or to annoy our other
customers, employees, accommodation or anyone else. In these
circumstances Azure Holidays reserve the right to refuse to
complete your holiday arrangements and will not be liable for any
refund, compensation or any other costs you have to pay. Azure
Holidays cannot accept responsibility for the behaviour of others
in your accommodation. Adults must supervise children at all
Children must not use the swimming
pool without adult supervision.
Unless otherwise advised, pets and
animals are not permitted in the accommodation.
The property owner and their
representative must be permitted to enter the property at all
reasonable times upon giving 24 hours notice to inspect the
property or contents, carry out necessary repairs to the property
or to take meter readings.
Guests are requested to pay a
returnable deposit of 20% of the holiday value unless specified
differently. This deposit must be received at least two weeks prior
to departure unless instructed to pay on arrival. This will be
re-paid in full within at least 4 weeks of returning minus any
While you are on holiday we ask
that you respect the condition of the accommodation and ensure that
standards are maintained. You are on holiday and are not expected
to clean the accommodation but you are required to remove any
stains and replace items damaged by party members
Speak to an advisor on 0044 (0) 1249 656994
We aim to provide a quality villa holiday experience and part of
a villa holiday is embracing your local surroundings read our
guides to ensure you are in the know about what to see and do this
A holiday is what you make of it, read our experience guide to
make sure you and your family have the best holiday experience
Copyright © 2008 - Azure Holidays - company number 06345372 / 17 Bolts Croft, Pewsham, Chippenham, Wiltshire, SN15 3GQ / Telephone: 01249 656 994
Card charges: No charge for booking deposit, balance payments charged at 4% for debit / credit cards, no charge for bank transfers or cheques.